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Mitel 5000 Communications Platform

Availability: In stock


Quick Overview

The Mitel® 5000 Communications Platform (CP) enables small businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The 5000 CP solution offers a digital / IP communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.

The 5000 CP is built on a scalable software and hardware platform that efficiently combines the best of both data networking and TDM switching architectures. The 5000 CP supports digital telephones natively, in addition to out-of-the-box IP networking. It is designed to help scale and protect your investment with add-on modules and processors in a form factor that is optimized for shelf-top, rack-mount, and wall-mount scenarios. The 5000 CP may be networked with an existing Inter-Tel® Axxess® communications system, offering backwards migration compatibility and expansion of IP networking. The 5000 CP is expandable to support up to 250 users and multiple sites.

The 5000 CP delivers a complete suite of business applications out of the box which include unified Voice Messaging , Hot Desking, Meet-Me Conferencing, ACD and enhanced mobility with Dynamic Extension Express, Teleworking. In addition, the Mitel 5000 CP supports a range of advanced Unified Communications applications via the Mitel Applications Suite (MAS), the Mitel Unified Communicator® (UC) Express and  the Mitel Unified Communicator® (UC) Advanced.



System Features
• Account codes
– Forced
– Forced on toll calls
– Optional
– Standard
• ACD agent ID
• ACD / UCD hunt members spanning nodes
• Administrator station programming
• Advanced CO interfaces
• Agent help
• Analog phone support
• Attendant console
• Automatic Call Distribution (ACD)
• Automatic Daylight Saving Time
• Automatic Route Selection (ARS)
• Call accounting system
• Call routing to public network
• Caller ID
• Calling Line Identity Presentation (CLIP)
for UK single-line sets
• Database conversion utility for
Inter-Tel Axxess®
• Database user export feature
• Database restore / save
• Desktop interface (through Ethernet)
• Diagnostics and audit trail (database change log)
• Digital networking (ISDN-based)
• Digital phone support
• Direct Inward System Access (DISA)
• Embedded System Reporting
• Emergency outgoing access
• End User Web Portal
• Extension lists
• Fax over IP (based on T.38 standard)
• File import tool
• Health check email reporter (Customer
Care Center)
• House phones
• Hotdesking

• Hunt groups (75)
– ACD and UCD
– Announcement recording
– Automatic camp-on
– Overflow recording
– Playback device capability
– Programmable hunt group wrap-up
– Recall recording
– Remote ACD hunt group
– Send camp-on notifications to members in DND
• IP networking
• Keymaps (configurable)
• Loop loss measurement tool
• Meet-Me Conferencing
• Multilingual voice prompts: Canadian French,
Japanese (Katakana characters), Spanish,
American and British English
• Multiprotocol phone support
• Music on hold
– Persistent MOH
– Ring back
– Silence
– Tick tone
– File-based music sources
• Night answer
• Off-Premise Extension (OPX)
• Open Architecture Interfaces (OAI)
– System level (ASAI, MVIP, CSTA,
• Operator console
• Paging (10 zones)
• Passwords
• Peer-to-peer audio for IP devices
• Privacy
• Scheduled database back-up
• Secondary extension appearance
• Single line sets
• SIP trunking
• System alarm display and reporting
• System forwarding
• System hold
• System OAI events
• System OAI third-party call control
• System speed dialing
• Toll restriction
– Multiple classes, day and night trunks
• Uniform Call Distribution (UCD)
• UPS monitoring Phone Features

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