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Mitel Contact Centre Basic Starter Pack

Availability: In stock

£1,632.15

Quick Overview

Mitel Contact Centre Basic Starter Pack Data Sheet


Contact Center Basic Starter Pack Includes: 5 Basic Agents, unlimited Advanced Supervisors, 2 System Administrators.

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Details

SKU: 51300955

BASIC CONTACT CENTER FEATURES

Real-time Monitors

Enables you to monitor devices in real time using Contact Center Client. 

Historical Reporting 

Enables you to create, print, and email historical reports and charts for devices, performance, activity, and service levels for a selected time period. Reports can be scheduled to be emailed or printed automatically. 

Forecasting 

Forecasting takes historical telephone system data and predicts future traffic volumes, patterns, and agent requirements. 

SMDR and ACD Inspector

Provides data mining tools that search through raw PBX data records for specific call center events and ACD queue records. 

Language support 

Out of the box, Contact Center Enterprise and Business Edition support 10 languages: English – North American, English – British, French – Canadian, French – Parisian, Spanish – European (Castilian), Spanish – Latin American, Dutch, Italian, Brazilian Portuguese, German, Chinese – Simplified, and Russian

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