Mitel Contact Centre Standard to Premium – SALES-TELE https://www.sales-tele.com 0808 178 3278 Thu, 28 Feb 2019 10:34:36 +0000 en-GB hourly 1 https://wordpress.org/?v=4.8.1 https://www.sales-tele.com/wp-content/uploads/2017/08/cropped-plantronics-headset-banner-e1510276211134-60x60.jpg Mitel Contact Centre Standard to Premium – SALES-TELE https://www.sales-tele.com 32 32 Mitel Contact Centre Standard to Premium https://www.sales-tele.com/shop/mitel-contact-centre-standard-to-premium-starter-pack-upgrade/ Thu, 03 Aug 2017 17:49:49 +0000 http://dev.sales-tele.com/product/import-placeholder-for-2927/ Mitel Contact Centre Standard to Premium Starter Pack Upgrade

The Mitel Contact Centre Standard to Premium

PREMIUM CONTACT CENTER FEATURE includes all Basic, Standard, and Advanced Contact Center Features PLUS, and works in conjunction with Contact Center Management, Microsoft Exchange and Outlook to distribute contacts (voice, emails, SMS, Web chats, and faxes) and track agent handling across media types for multimedia reporting, real-time monitoring, and forecasting.

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]]> Mitel Contact Centre Standard to Premium Starter Pack Upgrade

The Mitel Contact Centre Standard to Premium

PREMIUM CONTACT CENTER FEATURE includes all Basic, Standard, and Advanced Contact Centre Features PLUS, and works in conjunction with Contact Centre Management, Microsoft Exchange and Outlook to distribute contacts (voice, emails, SMS, Web chats, and faxes) and track agent handling across media types for multimedia reporting, real-time monitoring, and forecasting.

More About Mitel

Flexible Customer Experience

Empower customers to interact with your contact center in the medium of their choice—voice, email, SMS, fax, social media, web chat, or multimedia self-service. Give your customers the flexibility to choose the medium that makes the most sense for them so they can make more intelligent, informed  decisions and enjoy a superior experience.

Seamless Agent Experience

Give agents a single interface to handle interactions across all channels, with all the relevant customer information and necessary tools directly at their fingertips to ensure accurate and efficient responses.

Management Insight and Resource Planning

Get a real-time view of all customer activity from a variety of monitors and dashboards, drill down further into performance with historical charts and reports for multimedia customer activity, and replay historical multi-channel experiences in simulated real time. Forecast your resource requirements to build intelligent work schedules that can meet demand.

Simplified IT Management

Simplify operations with a single point of configuration and administration for all forms of customer engagement. Quickly and easily create highly flexible, integrated routing workflows for all media, including auto-responses for multichannel self-service capabilities, using a familiar drag-and-drop interface.

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