MiContact Centre provides you with sophisticated workforce management, agent forecasting, and scheduling tools that allow managers to accurately match resources to expected contact volumes as well as measure, manage, and drive contact centre performance – all of which are key to controlling your contact centre costs. This Network licence allows you to use the Mitel Contact Centre to the best of your ability and for your enterprises benefit.

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IVR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits Customers

dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows.

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Ideal for users with high bandwidth requirements, the Mitel Gigabit Ethernet Stand delivers the latest technology and advancements in Gigabit Ethernet connectivity giving all compatible Mitel IP phones the ability to migrate as your network evolves.

Ideal for users with high bandwidth requirements, the Mitel Gigabit Ethernet Stand delivers the latest technology and advancements in Gigabit Ethernet connectivity for Mitel IP Phones. This unique peripheral device gives all compatible Mitel IP phones the ability to migrate as your network evolves, protecting capital investments. There’s no longer any need to change out the phones for more expensive models in order to get gigabit connectivity at the desktop!

Features:

• Gigabit Ethernet Stand addresses the requirements of customers with higher bandwidth needs at the desktop
• Enables Mitel IP phones to operate in a GbE LAN (10/100/1000 Mb) environment
• Dual Port 100/1000baseT built into a phone base that attaches easily to existing Mitel IP Phones protects capital investments
• Stand format easily attaches to Mitel IP Phones, leaving the module slot free for use with Mitel Programmable Key Modules (PKMs), the Mitel Line Interface Module
• Provides three ports: a Gigabit Ethernet LAN port to connect to the Gigabit Switch, a Gigabit Ethernet PC port, and a 10/100 MB Ethernet connection to the IP phone
• Supported across a range of IP desktop devices for greater choice

To shop all our Mitel phones, click here

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Your business wants a big business image, to be competitive and to continually improve customer service, increase employee productivity and to reduce the costs of doing business.

The Mitel® 3300 Integrated Communications Platform (ICP) provides the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a small business solution, complete with productivity-enhancing applications and data networking capability.

The 3300 ICP lets you select the system you need now and add functionality as your requirements change.

The CXI and CXII Controllers can be deployed for the smaller business, or as part of the enterprise edge for large networks – in this capacity, the controllers can either be deployed as a survivable branch solution for centralised deployments, or as a dedicated PBX operating as part of a larger distributed network.

• The MXe Controller offers greater scalability in terms of user and trunk capacity, and also offers hard drive and power redundancy.
• The MXe Server can operate as a high density user controller for larger enterprise deployments.
• The AX Controller is ideal for high density analog requirements, either as a stand-alone solution or as part of a larger network deployment.

Shop for Mitel Licences here

Do you require a DRP for your business?

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