VR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits

Customers dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing 

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows

The post Mitel IVR Std to Prem Routing Starter Pack Upgrade appeared first on SALES-TELE.

IVR ADVANCED ROUTING FEATURES Includes all IVR Standard Routing Features PLUS

6ANI/DNIS Routing

Route calls based on ANI and DNIS, and play different messages based on different DNIS.

Voice Callbacks

Enables the system to provide callers in queue with the option of either entering their phone number and callback request in queue. They are then called back when their queued callback reaches an agent.

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The post Mitel IVR Standard to Advanced Routing appeared first on SALES-TELE.

IVR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits Customers

dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows.

The post Mitel IVR Advanced To Premium Routing appeared first on SALES-TELE.

IVR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits Customers

dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows.

The post Mitel IVR Standard To Advanced Routing appeared first on SALES-TELE.

IVR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification 

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits Customers

dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing 

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks 

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows.

The post Mitel IVR Standard To Premium Routing appeared first on SALES-TELE.