Description
Mitel IVR Std to Prem Routing Starter Pack Upgrade
VR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS
Remote Database Verification
Enables real-time data look-up to any OBDC-supported data source.
Collected Digits
Customers dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.
Advanced Routing
Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.
Web Callbacks
Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.
Outbound Call Flows
Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows
