Mitel IVR Standard to Advanced Routing Starter Pack Upgrade
IVR ADVANCED ROUTING FEATURES Includes all IVR Standard Routing Features PLUS
Route calls based on ANI and DNIS, and play different messages based on different DNIS.
Enables the system to provide callers in queue with the option of either entering their phone number and callback request in queue. They are then called back when their queued callback reaches an agent.
More About Mitel
Flexible Customer Experience
Empower customers to interact with your contact center in the medium of their choice—voice, email, SMS, fax, social media, web chat, or multimedia self-service. Give your customers the flexibility to choose the medium that makes the most sense for them so they can make more intelligent, informed decisions and enjoy a superior experience.
Seamless Agent Experience
Give agents a single interface to handle interactions across all channels, with all the relevant customer information and necessary tools directly at their fingertips to ensure accurate and efficient responses.
Management Insight and Resource Planning
Get a real-time view of all customer activity from a variety of monitors and dashboards, drill down further into performance with historical charts and reports for multimedia customer activity, and replay historical multi-channel experiences in simulated real time. Forecast your resource requirements to build intelligent work schedules that can meet demand.
Simplified IT Management
Simplify operations with a single point of configuration and administration for all forms of customer engagement. Quickly and easily create highly flexible, integrated routing workflows for all media, including auto-responses for multichannel self-service capabilities, using a familiar drag-and-drop interface.