Executive power users will rejoice as the power of touch is combined with flagship functionality in the MiVoice 6940 IP Phone

Designed for the executive user who demands an exceptional phone that meets their demanding communication needs, the MiVoice 6940 IP Phone offers power users a touch-centric user experience on top of robust, productivity-enhancing features.

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.

• Large 7-inch touchscreen color display: 800×480 pixel LCD
• Touchscreen keyboard
• MobileLink mobile device integration
• Crystal clear HD audio
• Mobile phone charging point
• Embedded Bluetooth 4.1
• Enhanced full-duplex speakerphone
• Cordless speech optimised handset

If you would like to book a Mitel qualified engineer, please click here.

For more information about license, please click here.

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The MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience. Delivering an exceptional HD audio experience via its speech optimized handset, it also provides a full-duplex speakerphone and support for USB and analog handsets.

All of these features make the MiVoice 6920 one of the most advanced general purpose IP desk phones available today.

• 3.5-inch QVGA color display: 320×240 pixel
• Crystal clear HD audio
• High quality full-duplex speakerphone
• Corded speech optimized handset
• Native DHSG/EHS analog headset support
• USB port for headsets and accessories
• 2 Gigabit Ethernet ports with PoE

If you would like to book a Mitel qualified engineer, please click here.

For license enquiries, please give as a call on 0808 178 3278.

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VR PREMIUM ROUTING FEATURES Includes all IVR Standard and Advanced Routing features PLUS

Remote Database Verification

Enables real-time data look-up to any OBDC-supported data source.

Collected Digits

Customers dial requested digits only once, but can perform many actions that depend on the digits, enabling customers to avoid having to re-enter numbers.

Advanced Routing 

Forwards calls to specific extensions based on ANI, DNIS, and the collected digits.

Web Callbacks

Enables system to provide callers in queue with the option of entering their phone number and callback request on a web page. They are then called back when their queued callback request reaches an agent.

Outbound Call Flows

Enable you to configure call flows that make outgoing calls to either external or internal numbers. Once connected, an outbound call flow can play the connected party a greeting, ask them to enter information into the IVR system, or transfer a connected party to a queue, agent, or extension automatically based on responses to an option menu that has been played to the called party. With a supported Microsoft Exchange Server or SMS Modem, you can optionally design outbound email and SMS call flows

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Contact Center Basic To Advanced Starter Pack Includes: 5 Advanced Agents, unlimited Advanced Supervisors, 2 System Administrators.

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Contact Center Premium Starter Pack Includes: 5 Premium agents, unlimited Advanced Supervisors, 2 System Administrators.

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The Mitel Contact Centre Basic starter pack includes: 5 Standard Agents, unlimited Advanced Supervisors, 2 System Administrators.

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This upgrade is the perfect choice for businesses wanting to expand to bigger and better things. Although Mitel MiContact Advanced is a great asset to a business the premium upgrade is even better and can help you to develop your enterprise with a state of the art MiContact Centre.

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IVR ADVANCED ROUTING FEATURES Includes all IVR Standard Routing Features PLUS

6ANI/DNIS Routing

Route calls based on ANI and DNIS, and play different messages based on different DNIS.

Voice Callbacks

Enables the system to provide callers in queue with the option of either entering their phone number and callback request in queue. They are then called back when their queued callback reaches an agent.

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ADVANCED CONTACT CENTER FEATURE Includes all Basic and Standard Contact Center Features PLUS Interactive Visual Queue.

Enables supervisors and agents to identify calls within queues and manually prioritize the call’s position in the queue, as well as transferring calls out of queue and redirecting calls to callers outside the queue. Abandoned callers can be viewed by queue and called back with a right-click call back option.

Resiliency

Provides resilient reporting and real-time for agents and queues while in failover mode.

Contact Center Screen Pop

Works in conjunction with PhoneSet Manager or Softphone to launch applications or web pages on agent desktops when the agents receive calls.

CTI Developer Toolkit Client

A programmable .NET C# Dynamic-link library that provides basic telephony functions and delivers caller information such as ANI, DNIS, collected digits, and call notes in real time as calls arrive. It may be used to display information in a CRM system, Microsoft Outlook, or custom applications. NOTE: CTI Developer Toolkit—Server is required to connect custom client applications to a third-party IVR system.

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