Description
Mitel Contact Centre Standard Agent 1 Pack
STANDARD CONTACT CENTER FEATURES
Includes all Basic Contact Center Features PLUS
Interactive Contact Center
Enables agents to control their availability and supervisors to control the availability of ACD agents and queues, as well as set business hours for auto-opening and closing of queues.
Contact Center PhoneSet Manager
Enables agents to use their desktop computers as IP-based phones, using a headset connected to a Mitel desk phone.
Flexible Reporting
Enables you to combine voice data from multiple reports, add custom calculations, and design your own report templates using report headings from existing reports.
Call Accounting Starter Pack
Monitors and controls telecommunications costs, and gives you a true picture of how much money is being spent and who is spending it (NA, LAM, UK, and NL only).
Traffic Analysis
Provides unlimited reports on T1s and E1s on a MCD only, including call statistics for DTMF receivers, route lists, route plans, routes, and trunks.
Enterprise Presence and Chat
Integrates Contact Center Management with Microsoft® Lync™ Server 2010 to use it as your default instant messaging client.
