Description
Mitel IVR Advanced Routing Port
1 pack IVR Advanced Starter Pack Includes: VWM EE Base Software and 5 Advanced Routing Ports.
NOTE: Additional add-on ports must be Advanced, Port types cannot be mixed
IVR ADVANCED ROUTING FEATURES Includes all IVR Standard Routing Features PLUS
6ANI/DNIS Routing
Route calls based on ANI and DNIS, and play different messages based on different DNIS.
Voice Callbacks
Enables the system to provide callers in queue with the option of either entering their phone number and callback request in queue. They are then called back when their queued callback reaches an agent.
