Mitel Contact Centre Premium Agent
1 pack – Mitel Contact Centre Premium Agent. Contact Center Premium Starter Pack Includes: 5 Premium agents, unlimited Advanced Supervisors, 2 System Administrators.
Includes all Basic, Standard, and Advanced Contact Center Features PLUS
Multimedia Contact Centre Works in conjunction with Contact Centre Management, Microsoft Exchange and Outlook to distribute contacts (voice, emails, SMS, Webchats, and faxes) and track agent handling across media types for multimedia reporting, real-time monitoring, and forecasting.